Payments & Safety
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We offer the following payment methods: Visa, Mastercard, American Express, and Discover.
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If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
If the problem continues, please Contact Us.
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We are only able to exchange for size on these items due to their limited availability.
ALL SALES ARE FINAL.
Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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If you receive an incorrect or damaged item, please contact us immediately so that we can send you a replacement. In the event that the faulty or incorrect item needs to be returned, we will provide you with a shipping label.
Should you receive an incorrect or faulty item, you must inform us within 3 days after receipt and return the item within 7 days.
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Delivery times depend on the type of delivery selected. Standard deliveries, 7 to 10 working days. Orders placed before 1pm eastern time.
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It's some stretch with our Franki 1.0 boots but we wouldn't recommend purchasing before looking at our Size Chart, also don't purchase if you do have a wide calf.
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Yes, please be advised that a signature is required to receive all packages.