PRE-ORDER POLICY

PRE-ORDER POLICY

Please read carefully before purchasing any pre-order item.

All pre-order items are made to order and are final sale.

• Pre-order dates listed on product pages are estimated arrival and shipping timeframes only and are not guaranteed. These dates may change due to production timelines, manufacturer delays, holidays, customs clearance, or high-volume order periods (including promotional sales).

• Expedited or next-day shipping does not affect pre-order production timelines. Shipping speed applies only after the item has completed production and is ready to ship.

• No refunds, chargebacks, or cancellations are permitted on pre-order items once an order has been placed.

• If a customer requests to cancel a pre-order, store credit may be issued at our discretion only. Store credit does not expire and cannot be redeemed for cash or refunds.

• We strongly advise not purchasing pre-order items if you have a specific “need-by” date. By placing a pre-order, you acknowledge and accept the estimated production and delivery timeline.

• Orders placed during major sales (Black Friday, Cyber Monday, sitewide promotions, etc.) may require additional processing time.

By placing a pre-order, the customer expressly acknowledges and agrees that production timelines are estimates and waives the right to file chargebacks or payment disputes related to delays occurring within the stated estimated timeframe.

By completing checkout on a pre-order item, you confirm that you have read, understood, and agreed to this policy in full.