ORDER VERIFICATION & HIGH-RISK ORDERS

Once an order is placed, it cannot be canceled due to verification issues.

All orders flagged for additional verification must be fully completed before an order is finalized and approved for shipment.

• We do not reserve or hold inventory, sizes, or products until an order has passed final verification.

• Submitting identification or receiving an automated message that an ID has been accepted does not mean the order is fully verified. Final approval is completed only after our team manually reviews and confirms the order.

• If an order is flagged as high risk, we may request additional documentation, including but not limited to identification and proof of payment.

• Delays in responding to verification requests may result in the item becoming out of stock. ShopFranki is not responsible for inventory loss due to delayed or incomplete verification.

• If an item becomes out of stock during the verification process, alternative options will be offered, which may include:

• Exchanging for another available size or color

• Placement on a restock list (if applicable)

• Issuance of store credit, at our discretion

• No refunds will be issued for orders affected by verification delays or inventory availability.

By placing an order, the customer acknowledges and agrees to comply with all verification requirements and understands that inventory is not secured until final verification is completed.