Return and Refund Policy

Last updated: DD, MM, 2024

Thank you for shopping

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either ShopFranki, "We", "Us" or "Our" in this Agreement)
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to My Site, accessible from [Tik Tak Deal’s website]
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Returns policy.

    We regret to inform you that our store does not offer any return services once the product has been purchased.


    Our policy allows refunds exclusively in the form of store credits for items bought from our website. These credits are usable towards future purchases.

    Store credits do not have an expiration date and can be applied to any item available on our website.

    Photo ID Verification:

    For every transaction, we require photo ID verification.

    The provided photo ID must match the billing address listed on your account.

    In case of a mismatch, you will be issued store credits for the transaction.

    Shipment Address:

    The shipment address cannot be changed once the order is placed.

    Please ensure the accuracy of your shipping address before completing the purchase.


    We do not offer direct exchanges for purchased items.


    Once an order is placed, it cannot be canceled.

    Policy Updates:

    We reserve the right to update or modify this return and refund policy at any time without prior notice.

    Any changes to the policy will be effective immediately upon posting on our website.

    By making a purchase from Franki, you acknowledge and agree to the terms and conditions of this return and refund policy.

    If you have any questions or concerns, please contact our customer service team for assistance at email; 

    Thank you for shopping with us!